Privacy Policy | Villa Mahjong

This Privacy Policy describes how Villa Mahjong (“Villa Mahjong,” “we,” “us,” or “our”) handles personal information when you visit vilamahjong.com (the “Site”), contact us, join our mailing list, send a wholesale request, or buy from us. By using the Site, you agree to the practices described here.

Information we collect

Information you give us

When you contact us: your name, email address, and anything you choose to include in your message.
When you join our mailing list: your email address and your communication preferences.
When you send a wholesale request: your name, business or organization, email address, phone number and shipping city if you provide them, and the products and quantities you’re interested in.
When you place an order: your name, billing and shipping addresses, email address, phone number, and order details. Payment card details are entered directly with our payment processor; we do not see or store your full card number.

Information collected automatically

Like most websites, the servers that host the Site automatically record basic technical information when you visit, such as your IP address, browser type, device type, the pages you request, and the date and time of your visit. We use this information to keep the Site secure, reliable, and fast.

We do not currently use advertising cookies, cross-site tracking technologies, or third-party analytics on the Site. If we introduce them, we will update this policy first and, where required, ask for your consent.

How we use your information

To respond to your questions, requests, and wholesale inquiries.
To process, ship, and support your orders, including order confirmations and delivery updates.
To send our newsletter and news about our collections when you have asked to receive them.
To operate, secure, and improve the Site, and to prevent fraud and misuse.
To comply with our legal obligations and enforce our terms.

How we share your information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

We share information only as needed to run our business:

Service providers who work on our behalf, such as website hosting, email and newsletter delivery, e-commerce and payment processing, and shipping carriers. They may use your information only to provide their services to us.
Legal reasons: when we believe disclosure is required by law, or necessary to protect the rights, property, or safety of Villa Mahjong, our customers, or others.
Business transfers: if Villa Mahjong is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to this policy.

Emails from us

We send marketing emails only to people who sign up for them. Every newsletter includes an unsubscribe link, and you can also ask us to remove you at any time by writing to contacts@vilamahjong.com. Even if you unsubscribe, we may still send messages about an order you place.

Cookies

Today the Site does not set advertising or analytics cookies. We remember your choice on our cookie notice in your browser’s local storage, which stays on your device. When our online shop opens, it will use cookies that are strictly necessary for features such as your shopping bag and checkout. You can control cookies through your browser settings; blocking necessary cookies may prevent the shop from working properly.

Your privacy rights

Depending on where you live, including California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon, and other states with consumer privacy laws, you may have the right to:

know what personal information we have collected about you and how we use it;
access and receive a copy of your personal information;
correct inaccurate personal information;
delete your personal information, subject to certain exceptions;
opt out of the sale of personal information, targeted advertising, or profiling (we do none of these); and
not be discriminated against for exercising these rights.

To make a request, email us at contacts@vilamahjong.com. We will verify your request using information we already hold and respond within the time required by law. You may use an authorized agent to make a request on your behalf, and if we deny your request, you may appeal by replying to our decision.

We honor Global Privacy Control signals as a request to opt out of sale and sharing, though we do not sell or share personal information in the first place.

Children’s privacy

The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we will delete it.

How we protect and keep your information

We use reasonable administrative, technical, and physical safeguards to protect personal information, and the Site is served over an encrypted (HTTPS) connection. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

We keep personal information only for as long as we need it for the purposes described in this policy, including to meet legal, tax, and accounting requirements, and then delete or anonymize it.

Where we process information

Villa Mahjong is based in the United States, and the information we collect is processed and stored in the United States. If you visit the Site from outside the U.S., you understand that your information will be transferred to and processed in the United States.

Links to other websites

The Site may link to websites we do not control. Their privacy practices are their own, so we encourage you to read their policies.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and change the “Last updated” date above. If the changes are significant, we will let you know more prominently.

Contact us

Questions about this policy or your information? Write to us at contacts@vilamahjong.com.